Frequently Asked Questions

Frequently Asked Questions

What is Dry Cleaning?


Dry cleaning uses fluids to remove soils and stains from fabrics. Among the advantages of dry cleaning is its ability to dissolve grease and oils in a way different from water.

Natural fibers such as wools and silks dry clean beautifully, but can shrink, distort, and lose color when washed in water.

Synthetic fibers like polyester also respond well to dry cleaning. However, with washing, they can retain oily stains. Dry cleaning helps to return garments to a “like-new” condition using precautions to prevent shrinkage, loss of color, and change of texture or finish.




What is the difference between dry cleaning and regular washing?


Dry cleaning is any cleaning process for clothing and textiles using an organic solvent other than water. Special solvents and soaps are used so as not to harm fabrics and dyes that will not withstand the effects of ordinary soap and water. This process is gentler than regular washing because it reduces the possibility of shrinkage and/or color loss. The solvents work better than water, removing stains without ruining fabric.




What causes buttons to crack and fall apart?


Some buttons are made out of materials that can’t withstand normal dry-cleaning or washing procedures.

Our policy is to identify and remove these types of buttons before cleaning.

Over time, laundered shirt buttons may crack due to the heat & pressure used to properly press the shirt. When this happens, we replace them.




Why can't all spots or stains be removed?


To break down the stain may also break down the fabric or dye, thereby ruining the garment. When we discover this type of stain, our policy is to stop attempting to remove it before any damage to the garment occurs.




What do I do if I get a stain on my clothes?


Take caution when using home remedies. It is usually easier for us to remove an untreated stain. We recommend that you bring it in the cleaners as soon as possible. Any stain becomes more difficult to remove the longer it remains on the garment. Heat can set stains, so it’s best not to leave them in a hot car all day before taking them to the cleaners. Be sure to point out all stains to your dry cleaner.




When a garment's label says washable, can it be dry-cleaned?


The care label is only required by law to provide one proper way to clean the garment.

Most garments are dry cleanable, which is the preferred method and is a gentler process. However, depending on how the garment is constructed, dyed and finished, it may need to be wet cleaned or washed.

When in doubt, we test for the safest way to clean your garment.




Should I leave my clean garments in the plastic they are returned in from the Cleaners?


The bags are provided to protect the garments from dirt and dust until you get them home. It is best to remove the plastic bag and then place your garments in a climate controlled vented closet.




Is leather and suede cleaned the same way as other fabrics?


No. Special procedures and additives are used on leathers to help retain their color and texture.




What should I do if I get an ink stain on my clothes?


Removal is usually easier if the garment is brought in promptly with no home remedies applied. Home remedies such as hair spray, only makes the stain worse by creating a glue stain.

Ink stains come in a variety of colors and complexions and might be water or oil based. Professional spotting techniques are the most effective way to remove ink stains.




Caramelized sugar stains- What are they?


These are yellow, tan or brown stains from fruit juice, soda, tomato juice, beer, or wine spills on a garment that show up after cleaning.

These stains are usually invisible at first but when the substance is subjected to the heat of drying and finishing, the reduced sugar in these beverages will caramelize and turn colors, resulting in a stain.

Remember to always point the soiled areas out so we can pre-spot them before cleaning.




Proper care of draperies.


Regular cleaning will help keep dust, smoke and contaminates out of your drapes, providing for a longer life expectancy.

Prolonged sun exposure and moisture that forms on windows and comes in contact with the drapes can cause problems. The sun can cause the fabric to rot, which will result in shredding when the drape is pulled or cleaned.

Water from the window can cause stains and dark rings when the water dries. If cleaned immediately, these stains usually will come out. Otherwise, this type of damage may be irreversible depending on the type and color of the material.





Bolshoi Ballet Academy Summer Intensive in New York final performance photo featuring a male and female dancer on stage with the male supporting the female in penche en pointe.
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